Driving Confidence.Our Terms of Service, Explained for You

Terms of Service

Buckley's Auto Care Last updated: August 31, 2026

Welcome to Buckley's Auto Care. These Terms of Service ("Terms") govern your use of the Buckley's mobile app, our website, and the related online services we provide (together, the "Services"). Buckley's Auto Care ("Buckley's," "we," "us") operates auto repair and maintenance facilities in Wilmington and Millsboro, Delaware.

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

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Your account

You need an account to use most features of the app. Accounts are created when you book a service appointment with us, and you sign in with a one-time verification code sent to your email — there is no password to remember or protect.

You agree to provide accurate information, to keep your contact details current, and to be responsible for activity that happens under your account. Please keep access to your email secure, since that is how account access is verified. Tell us promptly at info@buckleysautocare.com if you believe someone else has gained access to your account.

Accounts are for your personal use in managing your own vehicles and service. You must be at least 18 years old to create an account.

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Appointments and service requests

Requests are not confirmed appointments. When you submit an appointment request through the app or website, you are asking us to reserve a time. Availability is limited and requests are subject to confirmation by our team. We will confirm, propose an alternative, or contact you about your request. An appointment is scheduled only once we confirm it.

You can reschedule or cancel through the app or by calling the shop. Please give us as much notice as you reasonably can so we can offer the time to someone else.

Estimates and pricing. Any pricing shown in the app — including estimates, quotes, and service pricing — is an estimate based on the information available at the time. The final cost may change once we inspect your vehicle and identify what the work actually requires. We will obtain your authorization before performing work beyond what you approved, consistent with Delaware law and our shop practices. The repair order you authorize at the shop governs the actual work and price.

Vehicle information. You are responsible for the accuracy of the vehicle information you provide (year, make, model, VIN, mileage). Inaccurate information can affect scheduling, parts, and pricing.

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Buckley's Rewards

The Buckley's Rewards program — including Buckley Bucks and oil-change tracking toward a free oil change — is offered at our discretion as a courtesy to our customers.

• Rewards, Buckley Bucks, and earned offers have no cash value, are not transferable, and cannot be sold, exchanged, or redeemed for cash.
• Rewards are tied to your customer record with us and are earned through qualifying service visits as described in the app.
• We may modify the program's rules, earning rates, redemption values, or expiration terms, or discontinue the program, with reasonable notice through the app or by other means.
• We may adjust, withhold, or revoke rewards obtained through error, abuse, fraud, or misrepresentation.
• Coupons and offers are subject to any terms shown with the offer, including expiration dates and limits on combining offers.

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Communications

By creating an account and providing your contact information, you agree that we may contact you about your service — appointment confirmations and reminders, updates about your vehicle, verification codes, and replies to your messages. These are transactional messages necessary to provide the service, and they continue while your account is active.

Marketing messages — promotional texts and emails — are optional. You can opt in or out at any time in the app's communication settings, by replying STOP to a promotional text, or by using the unsubscribe link in a marketing email. Message and data rates may apply to text messages.

AI assistance. Some messages you send us — in-app chat, texts, emails, and after-hours phone calls — may be answered with the help of AI tools, as described in our Privacy Policy. You can reach a person at any time by typing or texting HUMAN, or by calling the shop during business hours.

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Acceptable use

When using the Services, please don't:

• Use another person's account, or provide false or misleading information;
• Attempt to access accounts, vehicles, or records that are not yours;
• Interfere with, disrupt, probe, or attempt to gain unauthorized access to the Services or our systems;
• Use automated means to scrape, overload, or abuse the Services;
• Submit unlawful, abusive, harassing, or fraudulent content; or
• Use the Services for any unlawful purpose.

We may suspend or terminate access to the Services for conduct that violates these Terms or that we reasonably believe is harmful to Buckley's, our customers, or our systems.

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The app itself

We grant you a personal, non-exclusive, non-transferable, revocable license to use the Buckley's app for its intended purpose. The app, our website, our content, logos, and trademarks remain our property (or our licensors'), and nothing in these Terms transfers ownership to you.

We may update, change, or discontinue features of the Services at any time. Some features depend on your device, network connectivity, and push notification settings, and we cannot guarantee uninterrupted or error-free operation.

Content you provide. You keep ownership of the messages, photos, and information you submit. You grant us permission to use that content as needed to provide the Services and service your vehicle.

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Service work, warranties, and disclaimers

Actual repair and maintenance work performed at our shops is governed by the repair order you authorize and by any written warranty we provide for that work. Nothing in these Terms limits or replaces those documents or any rights you have under Delaware law.

The app and website are provided "as is." To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to the Services. Information in the app — including service history, estimates, maintenance suggestions, and AI-generated responses — is provided for convenience and may contain errors or be incomplete. It is not a substitute for a professional inspection or the judgment of our technicians, and you should not rely on it for decisions about vehicle safety.

Limitation of liability. To the fullest extent permitted by law, Buckley's will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. This limitation does not apply to our obligations regarding repair work performed on your vehicle, to liability that cannot be limited under applicable law, or to any warranty we provide in writing for service performed.

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Termination

You may stop using the Services at any time and may request that we close your account by contacting us at info@buckleysautocare.com. We may suspend or close an account that violates these Terms.

Closing an account ends your access to the app. We retain service and transaction records as described in our Privacy Policy and as required for legal, tax, warranty, and recordkeeping purposes.

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Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where the changes are significant, notify you in the app or by other means. Your continued use of the Services after an update means you accept the revised Terms.

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Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute relating to these Terms or the Services will be brought in the state or federal courts located in Delaware, and you and Buckley's consent to the jurisdiction of those courts. Nothing here prevents either of us from seeking relief in small claims court.

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Contact us

Questions about these Terms?

Buckley's Auto Care 1604 E Newport Pike, Wilmington, DE 19804 28858 Harmons Hill Rd, Millsboro, DE 19966 info@buckleysautocare.com (302) 999-8285 (Wilmington) · (302) 947-4148 (Millsboro)