Skip to main content
Wilmington: Millsboro:

ACCESSIBILITY

Accessibility Statement

Buckley's Auto Care is committed to making our website usable by every customer, regardless of ability.

Last updated August 24, 2026.

Our commitment

Buckley's Auto Care, Inc. (“Buckley’s Auto Care”) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to our website at https://www.buckleysautocare.com, our customer mobile apps for iOS and Android, and our staff-facing tools.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. WCAG defines how to make digital content more accessible to people with disabilities, including blindness, low vision, deafness, hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, and combinations of these. We treat AA conformance as a floor, not a ceiling — many parts of this site exceed it.

Scope

This statement applies to:

  • This public website (https://www.buckleysautocare.com) — substantially conforms to WCAG 2.1 AA. An automated axe-core suite runs on every code change, and every page listed in our sitemap is scanned before anything reaches this site.
  • Our customer iOS app (BuckleysCustomer) and Android app (BuckleysCustomer) — every primary customer flow has been audited and instrumented for VoiceOver and TalkBack support, Dynamic Type / system font scaling, system “Reduce Motion” preference, and 44pt / 48dp minimum tap targets.

Partially conforms / in active remediation:

  • The staff-facing tools we use internally to run the shop (admin dashboard, staff mobile apps, CMS editor). Title III of the ADA does not require these to be accessible, but we audit them on a rolling basis to support any current or future staff member who needs assistive technology, and to comply with Title I employment protections.

Automated axe-core testing runs on every code change and blocks obviously broken markup. Automated checks catch roughly a third of WCAG issues, so they are a floor rather than a verdict — a photograph with no description, for example, passes an automated check while telling a screen-reader user nothing. We test manually with VoiceOver, TalkBack, and NVDA alongside significant changes rather than on a fixed schedule. We have not commissioned an independent third-party audit, which is the only basis on which we would claim full conformance.

What we’ve done

  • Every page is navigable by keyboard alone, with a visible focus indicator and a “Skip to main content” link as the first focusable element.
  • Images uploaded through our content management system require alternative text, or an explicit decorative marking, before they can be published.
  • Form fields use programmatically associated labels and announce validation errors to assistive technology.
  • Color is never the only means of conveying information — important state is also indicated with text and shape.
  • Motion-heavy animations respect the operating-system prefers-reduced-motion setting.
  • Pages have a clear heading hierarchy starting with a single h1, and the document outline reflects the page structure.
  • Our mobile apps support Dynamic Type / system font scaling, VoiceOver / TalkBack labels on all interactive controls, and respect the system “Reduce Motion” setting.

Known limitations

Despite our efforts, some content may not be fully accessible. We’re actively working on these areas:

  • Our booking and chat widgets are keyboard-operable and announce themselves to assistive technology, but they are complex interactive surfaces that receive less testing than the pages around them. You can always book at our phone numbers below or through the standard contact form instead.
  • User-generated review content from Google may not always be available in fully accessible formats.
  • Older blog posts and pages predating our current standards are reviewed and corrected on a rolling basis.
  • Some photographs in our older page layouts do not yet carry descriptions, and are currently presented to screen readers as decorative. We are working through them.

Need help? Contact us.

If you encounter an accessibility barrier on our website or apps, or if you need to request information in an alternative format, please reach out. We respond to accessibility feedback within two business days and aim to resolve issues within fifteen business days.

In-shop assistance

Anything you can do on our website you can also do in person or over the phone with a service advisor. We will read service options, estimates, and warranty terms aloud, accept paper documentation, and help any customer who prefers a non-digital interaction. Both Wilmington and Millsboro locations have accessible parking and step-free entry to the customer waiting area.

Enforcement procedure

If you are not satisfied with our response, you may also contact the U.S. Department of Justice under Title III of the Americans with Disabilities Act. We hope to resolve every concern directly first.

This statement was prepared on August 24, 2026. It is reviewed at least quarterly and after any major site change.