Overpriced was trying to charge me 157 dollars for a part from Napa that I could get for 94 dollars over the counter.
Hello Tim, Thanks for the information. As a small business we do try to be fair in everything we do. Evidently you called for an estimate because I don't see a formal repair ticket in our system. But in any case, it's absolute fact that you or anyone else can get parts pricing online for much less than I or any other business can. But, I am not NAPA AutoParts who can sell at that level. They sell to me at that same price and as any business who has to pay employees, provide benefits, vacation time, health insurance and more (Like Summit Aviation provides for you and your family) in addition to warrantying those parts and the labor to install them nationally for 3 years, 36,000 miles, in addition to supporting many local charities in the community, a raise in margins has to be expected. Your experience with buying and selling cars online, flying and aviation certainly makes you a man of many talents and it's good you're looking for the best parts price you can find since you must do the repairs yourself. I find no fault in that. I just wish that as consumers (me included) that before we become disgruntled over an experience, we understand the circumstances beneath them. From all sides. Especially when we don't experience the service under the sale. It's strange but I think I could be upset at my local True Value all the time because they can't match the price of Home Depot or Lowes. But their service is amazing and I make them the first stop. Or, Kathy's Crab House where I pay a good price for fat, delicious crabs even though I could drive to Crisfield, MD and buy them cheaper. Cheaper is everywhere. My team and I are out here every day trying to do the right thing under all circumstances, just like you are. It's not easy for sure. You know that. But after 53 years in business, we keep going. Just like you. Just an FYI - I've sent your review to NAPA to see if they can help in getting better pricing to me so I can offer it to others. I've also sent it to other colleagues (locally and nationally) who face the same issues since you bring up good points. Your feelings about pricing will go far and wide and maybe make a difference. Thanks again - Greg Buckley
- Buckley's Auto Care