What Our Customers Have To Say:

Excellent service by the whole staff and their great team of mechanics. What I appreciate so much is they not only care about your car but also care about you. I feel like family when I’m at Buckley’s.
A review from Norma Meredith
5
Excellent service!! Staff very polite and courteous with up to date information regarding how the work is progressing. Their pre purchase check up is the best. They take pictures of all problem areas, give a detailed report of what needs to be done immediately or can wait, and explained why. Best of all respected my decision of what work I wanted to have done. They gave me a time it would be ready and they delivered. This car now runs and handles like brand new and instead of selling it I'm keeping it! I would recommend them to anyone who asked, especially if they were looking for a thorough evaluation.
A review from Judy I.
5
1
Google

Terrible experience! Charged over $700 to diagnose. Didn’t fix anything. What a bad way to do business!

Hello Debra. I do apologize. After reviewing your issues with the Tiguan, we found these issues that we addressed with you and James after gaining your permission: 1. Vehicle was towed in not starting 1. Battery was completely discharged and would not allow proper cranking of the engine. We were given permission to replace it. 2. Low coolant indicated in bucket and system. Permission given to fill to level 3. Engine cranking and cylinder performance testing with PICO scope and pressure transducer. 4. Engine timing jumped causing engine valve damage 5. After reviewing all parameters of the engine and powertrain warranty, we called the manufacture directly to investigate any OE warranty available for you since the vehicle was low mileage. 6. We found that you were eligible for a full engine replacement under the VW extended plan. In fact, we arranged to have the vehicle towed to the local VW dealer after we discussed your vehicle issues with their service team. 7. I personally called the team at VW only to learn that you could not produce any oil service records in order for them to assist you in any warranty claim. 8. Because you could not produce any type of records and they could not assist you with them, you declined any repairs on the car because you would be responsible for all charges. 9. You removed vehicle from the dealer service lot via tow. Finally, we kept you and James updated with text, calls and all testing results while the vehicle was here. The testing charges were severely reduced and no time was billed for any consulting with the manufacturers and the local dealer teams. The battery and coolant was a little more than one third of bill while the rest was extreme testing. Everything we did was approved before hand. We gave you the best and most valid solution: a new engine installed at no charge from the manufacturer. All was needed were service records indicating that you kept up with service. Since the dealer had none (because they had never serviced the vehicle) and we didn't have any (since we never serviced the vehicle) that opportunity for a new engine extinguished itself. I know it's very upsetting not to have a vehicle operating and in need of major repairs at a high cost. But we did our best to put you in a favorable position for a great outcome. Any time you wish to discuss, my door is always open. Thank you for your comments. - Greg Buckley

- Buckley's Auto Care
5

Honest and thorough service. Pleasant and professional will recommend to family members.

5
Google

Best experience I have ever had with automotive care. Anthony was very responsive and his tech Tony was very through.

Thank you Charlie for the kind words. Anthony is a pro's pro when it comes to customer service. We appreciate working with you. - Greg Buckley

- Buckley's Auto Care
5

Excellent service! Made sure that I was aware of all going on, and kept communicating the whole time!! Fair pricing, better then most around! Won’t go anywhere else!!! Customer for life now!!!

5

Amazing service at a great price. It is hard to find a good mechanic. I found Buckley's several years ago and won't go anywhere else.

3
Google

These guys were acting shady and told me that my repair would be at least $1500. I didn’t believe that to be correct, and didn’t really trust their word on it so I had it towed to a different shop. The new shop told me the problem was simple and fixed it for $450. I’m giving 3 stars because maybe Buckley’s made a mistake, but be careful with these guys...

Hello Alexander. I apologize for you experiencing such a drastic difference in price, but I don't see a repair order in our system with your name or quote attached to it. If you could call me and give me your full name, address, vehicle and estimate number I could look into the situation. Thank you - Greg Buckley

- Buckley's Auto Care
5
Google

5

Was happy with the service I was given, was given approximate cost before I agreed to the car repairs, and a detailed receipt after the work was finished.

5

Very detailed service completed. Recommendations for future maintenance, to prevent bad issues. Professional care at ALL times.

5
Google

These guys are awesome! They are always very professional, knowledgable, trustworthy, and prompt. I take both my vehicles to them now and will continue to do so because of the service. It is a family run business and it shows in the care they take with every customer. I would and do recommend them to anyone that asks now!

Hello Nick and thanks for the kind words. It was great to meet you and we appreciate you reaching out to help with your fleet car's service. Thanks again for your trust in us and look forward to seeing you again. - Greg

- Buckley's Auto Care
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